Fidelity Bank Ltd.
VISA Debit Cardholder Agreement
Conditions of Use
The nominated primary account on your debit card (Card) may be a Bahamas Dollars (KYD) Fidelity Bank (Bahamas) Ltd., (FBB) chequing or savings account and is designated by you (Nominated Primary Account).
The following rules and conditions apply to all FBB VISA Debit Card Cardholders.
1. Use of the Card or signature of this Card application constitutes the acceptance of this agreement.
2. Withdrawals may be made from the Cardholder's savings or chequing account at any ATM or network specifically authorized for use as displayed on the Card.
3. The Card may also be used to make payments to FBB authorized utilities, goods and service providers. The Cardholder is responsible for notifying FBB of any changes in account relationships with any such suppliers. Changes in account relationships with the supplier must be received by FBB five business days prior to the changes being effected in our records. FBB does not accept liability for errors caused by incorrect information received from the Cardholder or the suppliers.
4. When the Card is used to withdraw cash, the Cardholder may elects to have it deducted either the chequing or savings account. The Nominated Primary Account or a selected account will be accessed if that account type is selected at time of withdrawal. Where an account selection option is made available to the Cardholder, the Cardholder will be bound by such selection. All Card transactions will be converted to the currency of the Nominated Primary Account at the time of the settlement of the transaction.
5. The Cardholder will receive a receipt for each transaction conducted. The Cardholder should keep the receipts issued by the ATM or point of sale machine for all transactions.
6. The Cardholder agrees that the PIN (a) shall be kept confidential at all times, (b) shall be kept separate at all times from the Card, (c) shall not be written down, and (d) shall not be disclosed to any other person including but not limited to employees of the Bank. If the PIN becomes known to any person other than the Cardholder that person will be deemed to be acting as the agent of the Cardholder and, except as provided in Clause 7 hereof, FBB does not accept responsibility for any resulting loss of funds.
7. If the Card is lost, mislaid, or stolen or is for any reason liable to misuse or if the Cardholder knows or has reason to suspect that the PIN may have been discovered by any other person, the Cardholder shall give immediate written or oral notice (confirmed by notice in writing within Five (5) days) of that fact to FBB. Unless and until such notice is received FBB is authorized to debit the Account for any sums withdrawn or transferred with the use of the Card. If the Card is lost, mislaid, or stolen or is for any reason liable to misuse or any PIN is disclosed to or known by any other person, or FBB has reason to believe the same, FBB may advise the police and give them such information as they may require.
8. FBB shall incur no liability for failure of any ATM to function due to electrical or mechanical failure, improper use by the Cardholder or any other cause.
9. FBB reserves the right to withdraw any or all rights and privileges pertaining to the Card, and/or to revoke the Card without assigning any reason for doing so, and to charge the Cardholder's account prior to issuing or reissuing the Card or replacing it if lost or stolen. The Card remains the property of the Bank at all times.
10. Each joint account Cardholder acknowledges joint and several liability for the use of the Card issued so far as such use involves the joint account.
11. The issuing of the Card does not entitle the Cardholder to:
12. FBB has the right at all times to vary these Conditions without notice to the Cardholder.
13. The Bank may from time to time establish one or more limits for Transactions, which may be changed at any time. These limits will be notified to the Cardholder. Thereafter, the use of the Card at any ATM or point of sale to execute a Transaction shall be deemed to be an acceptance by the Cardholder of any limit.
14. This Agreement shall be governed by and construed in accordance with the laws of the Bahamas.
15. You may cancel your Card account at any time by:
16. The currency of your Card account is Bahamas Dollars. Purchases and Advances in other currencies will be converted into Bahamas Dollars before debiting your account. This conversion will be done by VISA and may occur on a date when the currency exchange rate is less favorable to you than on the transaction date.
17. Immediately on receipt of the Card, the Cardholder shall sign the Card and any replacement of the Card.
18. The Cardholder agrees that any transaction initiated at an ATM will be subject to the fees and charges as published from time to time and that these fees and charges will be debited electronically from the Cardholder's account(s) once the transaction has been completed.
19. The Card may be used for purchases from participating merchants and the amount applicable to such purchases will be debited electronically from the Nominated Primary Account.
20. The Cardholder cannot stop a payment once a transaction has been electronically authorized by FBB to the relevant merchant.
21. The Cardholder must sign a sale or cash voucher when produced every time the Card is used for direct payment to merchants but failure to sign does not relieve the Cardholder from any responsibility for payment.
22. The Cardholder acknowledges that if any problems arise in relation to merchandise or services contracted for using the Card, then those complaints will be directed to the merchant to handle and the Bank accepts no liability for any failure by the merchant to service the Cardholder.
23. Payment will be confirmed at a point of sale or point of withdrawal of cash subject to:
24. In the event there are insufficient funds in the account or the account is legally restricted, FBB will not be liable for its non-authorization or non-payment of the transaction. In the event of death of the Cardholder following the electronic authorization of a transaction but prior to settlement of the transaction, the payment will be made by FBB to the merchant in the ordinary course. FBB accepts no responsibility for purchases of goods and services and the Cardholder agrees to pay FBB for all purchases even though a dispute may exist between the Cardholder and the merchant. FBB shall not be responsible for the failure of any merchant or bank to honor the Card.
25. Purchases at merchants and withdrawals at ATMs will be debited from the Cardholder's Nominated Primary Account.
26. FBB is irrevocably authorized to:
27. If the Cardholder suspects that unauthorized transactions or account errors are occurring or have occurred, then the Cardholder should report this concern to FBB’s Card Services Department at telephone no. (345) 949-7822 during office hours.
28. FBB may renew the Card at its sole discretion and any fees may be changed without prior notice in accordance with a fee schedule which shall be published by Banks in the Bahamas from time to time. If the Cardholder's account becomes overdrawn without prior agreement and is referred for debt collection, then the collection costs and any legal expenses shall be charged to the Cardholder and shall be payable by the Cardholder on demand. The Cardholder authorizes FBB to charge any of the Cardholder's accounts with FBB or any of its subsidiaries for any amounts by which any accounts accessible by the Card become overdrawn, and this authorization shall apply notwithstanding that all or part of the moneys held to your credit may have been deposited for a fixed period which may not have expired, or may be denominated in a different currency. Transactions are subject to FBB’s normal service and finance charges, which are subject to change from time to time.
29. FBB accepts no responsibility whatsoever for, or in connection with, the provision of any insurance coverage or other benefits, services or products which may be provided by third parties to Cardholders or their families.
30. The Cardholder understands that this is not a Credit Card and that the dollar amount of purchases made with this Card will be deducted from the Cardholder's FBB Nominated Primary Account. The Cardholder agrees to be bound by the terms and conditions covered in this agreement as amended by FBB from time to time.
CARD REPLACEMENT
On receiving notification that a card is damaged, destroyed, lost or stolen the card will immediately be blocked; however the card will not be replaced until the Bank received a written letter from the customer requesting a replacement card. The customer must confirm in writing within seven (7) days.
OTHER AGREEMENTS
This Agreement supersedes and replaces all prior agreements relating to the Card. The terms and conditions of any agreement, rules and regulations governing the operation of the Account remain in full force and effect and apply to each Transaction except as expressly amended or modified by the terms of this Agreement.
HOW TO PROTECT YOUR CARD AND ACCOUNT
Your FBB VISA Debit Card is your direct link to your money, so follow these simple precautions to keep it safe and to protect yourself should it be lost, stolen, or misused.
